Common queries answered
Frequently asked Questions
Once your order is confirmed, it usually takes 24–48 hours to prepare it for dispatch. If there are no customizations or special requests, we aim to ship your order within 48–72 hours of it being placed.
After dispatch:
Domestic orders are usually delivered in 4–6 working days.
International orders take about 8–10 working days.
Please note that delivery times may vary depending on the situation.
For domestic orders, you can choose to pay on delivery or pay using your credit / debit card, net banking, e-payments or bank transfer
In case there is some technical glitch and your payment fails while placing an order, please reload the page and try again. Kindly ensure your Internet Connection is not disrupted. It is possible the payment page timed out or there was a redirecting issue.
If you continue to face this issue, please connect with us via Email/ WhatsApp our Customer Support Team will assist you in placing your order with us.
No, creating an account is not mandatory to place an order. However, having an account offers benefits such as order tracking and faster checkout.
Processing:
After you place your order, you’ll get an email with the order details. Your order will then be prepared, checked for quality, and packed. This usually takes 24 to 48 hours.
Shipped:
Your order has left our warehouse and is on its way to you with the delivery company.
Complete:
Your order has been delivered successfully.
Canceled:
Your order has been canceled.
While placing an order, we require your name, email address, contact number, shipping address, and billing address (if different from the shipping address).
Yes you can! Please connect with our Customer Support Team via Email/ WhatsApp and we will assist you with the process.
If you’re ordering for someone else, or if you’re using a prepaid payment and your delivery address is different from your registered address, you’ll need to enter a billing address to complete the order.