Terms of service

Terms of Service — Zaira Global

Welcome to Zaira Global. Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to Zaira Global. By accessing our website, browsing our collections, or purchasing from us, you agree to be bound by the following Terms of Service, along with our Privacy Policy and other policies referenced on this website.

Please read these Terms carefully before using our website or services. If you do not agree with any part of these Terms, you should not access or use our website.

SECTION 1 — ELIGIBILITY & ACCOUNT

By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website under the supervision of a parent or legal guardian.

When placing an order or creating an account, you agree to provide accurate, current, and complete information including billing, shipping, and contact details.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

SECTION 2 — PRODUCTS & PRODUCT REPRESENTATION

At Zaira Global, each piece is thoughtfully handcrafted with detailed artistry and traditional craftsmanship. Due to the handmade nature of our garments, slight variations in embroidery, colour, texture, or finishing may occur and are not considered defects.

We strive to display product colours and details as accurately as possible. However, actual colours may vary slightly depending on your screen settings, lighting, and device display.

We reserve the right to modify, discontinue, or limit quantities of any product at any time without prior notice.

SECTION 3 — ORDERS & ACCEPTANCE

Placing an order on our website constitutes an offer to purchase. All orders are subject to acceptance and availability.

Once your order is placed, you will receive an order confirmation email. However, this does not guarantee acceptance of the order. We reserve the right to cancel or refuse any order at our discretion, including in cases involving pricing errors, suspected fraud, or product unavailability.

Orders cannot be cancelled once they have been processed or dispatched.

Please review our Refund & Exchange Policy for details regarding returns or exchanges.

SECTION 4 — PRICING & PAYMENTS

All prices displayed on our website are listed in Indian Rupees (INR) unless stated otherwise.

Prices are subject to change without prior notice. Applicable taxes, shipping charges, customs duties, or import fees may apply depending on your location and will be calculated during checkout where applicable.

You agree to provide valid and accurate payment information for all purchases made on our website.

SECTION 5 — SHIPPING & DELIVERY

We aim to process and dispatch orders within the timelines mentioned in our Shipping Policy.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, customs procedures, public holidays, or circumstances beyond our control.

Once the order is handed over to the shipping carrier, the responsibility for transit lies with the courier partner.

For complete details, please refer to our Shipping Policy available on our website.

SECTION 6 — INTELLECTUAL PROPERTY

All content available on this website including logos, branding, product images, graphics, designs, text, videos, and website elements are the exclusive property of Zaira Global and are protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, or commercially exploit any content from this website without prior written permission from Zaira Global.

SECTION 7 — THIRD-PARTY TOOLS & LINKS

Our website may contain links or access to third-party tools, websites, or services. We do not control or endorse these third-party platforms and are not responsible for their content, policies, or practices.

Your interaction with any third-party website is solely at your own risk.

SECTION 8 — PRIVACY

Your submission of personal information through the website is governed by our Privacy Policy.

Our store is powered by Shopify, which helps us securely provide our services and process transactions.

SECTION 9 — USER FEEDBACK & SUBMISSIONS

Any feedback, suggestions, reviews, comments, or content submitted to Zaira Global may be used by us for marketing, promotional, or business purposes without compensation or restriction.

You agree not to submit unlawful, offensive, defamatory, or misleading content through our website.

SECTION 10 — ERRORS & INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, offers, availability, or shipping timelines.

We reserve the right to correct any errors or update information without prior notice.

SECTION 11 — PROHIBITED USES

You may not use our website:

  • for unlawful purposes

  • to violate any laws or regulations

  • to infringe intellectual property rights

  • to transmit harmful code or malware

  • to engage in fraudulent or abusive activity

  • to interfere with website security or functionality

Violation of these Terms may result in suspension or termination of access to our services.

SECTION 12 — DISCLAIMER OF WARRANTIES

All products and services provided through Zaira Global are offered on an “as is” and “as available” basis without warranties of any kind, either express or implied.

We do not guarantee uninterrupted, secure, or error-free access to our website or services.

SECTION 13 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Zaira Global shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.

SECTION 14 — INDEMNIFICATION

You agree to indemnify and hold harmless Zaira Global, its affiliates, employees, partners, and service providers against any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of the website.

SECTION 15 — GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising in relation to these Terms or use of the website shall be subject to the exclusive jurisdiction of the courts located in Lucknow, Uttar Pradesh.

SECTION 16 — CHANGES TO TERMS

We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

Your continued use of the website following any changes constitutes acceptance of those changes.

SECTION 17 — CONTACT INFORMATION

For questions regarding these Terms of Service, please contact us at:

Email: support@zairaglobal.com
Website: Zaira Global