Every order is thoughtfully prepared, quality-checked, and carefully packaged before dispatch to ensure it reaches you in perfect condition. We offer returns or exchanges in cases of size issues, damaged or defective products, or if you receive an incorrect item, provided the garment remains unused, unworn, and in its original condition.

Please note that customised or made-to-order pieces are not eligible for return or exchange. To request assistance, we kindly ask you to contact our support team within 3 days of receiving your order for a smooth and timely resolution.

To preserve the beauty, texture, and intricate craftsmanship of your garment, we recommend dry clean only. Delicate embroidery and handcrafted detailing require gentle care and should not be soaked, machine washed, or harshly hand washed.

Store the garment in a cool, dry place away from direct sunlight to help maintain its original colour, fabric quality, and finish over time. Handle with care to ensure the longevity of its artisanal workmanship.

Product images displayed on Zaira Global are intended for visual representation purposes only. Slight variations in colour, texture, or appearance may occur due to studio lighting, photography, screen settings, or device resolution differences.

As many of our pieces feature handcrafted detailing and artisanal techniques, minor irregularities are a natural part of the garment’s uniqueness and craftsmanship. For any queries or clarification regarding a product, our team will be happy to assist you before purchase.

All website content, imagery, and creative assets are the intellectual property of Zaira Global and are protected under applicable copyright laws.